ICF教練核心能力模型 (2019年10月更新版)

Updated ICF Core Competency Model, October 2019

此中文版本為第七屆理監事為服務廣大會員學習新版核心能力之目的， 由第7屆理監事黃婷 Tina Huang (ICF MCC), 呂淑華 Vicky Leu (ICF PCC) 與 張如雅 Ruya Chang (ICF PCC) 三位教練自願費時共同翻譯.無償提供協會使用 ，  非 ICF 官方發布之中文版本。

經過24個月嚴格的教練實務分析，國際教練聯合會 (ICF) 發佈了更新版的ICF教練核心能力模型。依據從世界各地超過1,300位教練 (包括ICF會員和非會員) 所收集的證據，這個模型代表著豐富多元的教練準則、培訓背景、教練風格和經驗層次。這次大規模的研究證實，25年前開發、目前版本的ICF核心能力模型中的大部分，對當代的教練實踐仍然至關重要。一些從新資料中浮現的新元素和主題也已經被整合進入新能力模型；包括：非常強調道德行為和保密性、教練心態和持續反思習慣的重要性、教練合約內容中不同層次之間的關鍵區別、教練和客戶夥伴關係的重要性、以及覺察文化、系統和背景脈絡等訊息的重要性。這些基礎元素，結合浮現的主題，反映了當代教練實踐中的關鍵元素，而且將成為更為強大、更全面、而且更適合未來的教練標準。

一、展現道德規範 Demonstrates ethical practice

Definition: Understands and coaching ethics and standards of coaching
定義: 瞭解並始終如一地應用教練道德規範與教練準則.

1. Demonstrates personal integrity and honesty in interactions with clients, sponsors and relevant stakeholders
   在與客戶、專案資助者和相關利益關係人的互動過程中，展現個人的正直誠信和誠實。
2. Is sensitive to clients’ identity, experiences, values and beliefs
   對於客戶的身分認同(特性)、所處環境、經歷、價值觀與信念, 保持敏感.
3. Uses language appropriate and respectful to clients, sponsors and relevant stakeholders
   運用適合且尊重的語言和客戶, 專案資助者, 及相關利益關係人進行溝通.
4. Abides by the ICF Code of Ethics and upholds the Core Values
   遵守「國際教練聯盟的道德準則」, 並堅守其核心價值.
5. Maintains confidentiality with client information per stakeholder agreements and pertinent laws
   根據利益關係人協議書與相關法律, 對客戶資訊持續保密.
6. Maintains the distinctions between coaching, consulting, psychotherapy and other support professions
   堅持地區分「教練服務」和「顧問, 心理諮詢和其他專業助人工作」之間的差異.
7. Refers clients to other support professionals, as appropriate
   適時引薦客戶給其他專業助人工作者.

二、體現教練心態 Embodies a Coaching Mindset

Definition: Develops and maintains a mindset that is open, curious, flexible and client-centered
定義：發展並保持一個開放、好奇、靈活並以客戶為中心的教練心態

1. Acknowledges that clients are responsible for their own choices
   認知理解「客戶要對自己的選擇負責」
2. Engages in ongoing learning and development as a coach
   身為教練，持續投入自身的學習與發展
3. Develops an ongoing reflective practice to enhance one’s coaching
   發展持續反思的習慣，以提升自身教練能力
4. Remains aware of and open to the influence of context and culture on self and others
   對於背景和文化之於教練自己和他人所產生的影響，保持覺察與開放的態度
5. Uses awareness of self and one’s intuition to benefit clients
   運用教練的自我覺察和直覺，讓客戶受益
6. Develops and maintains the ability to regulate one’s emotions
   發展並維持能力以管理並調節自我情緒
7. Mentally and emotionally prepares for sessions
   在思維上和情感上都做好準備以進入教練會談
8. Seeks help from outside sources when necessary
   必要的時候，向外部資源尋求協助

三、建立和維持合約 Establishes and Maintains Agreements

Definition: Partners with the client and relevant stakeholders to create clear agreements about the coaching relationship, process, plans and goals. Establishes agreements for the overall coaching engagement as well as those for each coaching session.
定義：和客戶與利益關係人合作，建立清楚的協議內容，包括：教練關係、流程、計畫和目標；除針對整體教練的執行方式，也要針對每次教練會談方式，取得雙方同意。

1. Explains what coaching is and is not and describes the process to the client and relevant stakeholders
   解釋教練是什麼、不是什麼，為客戶和利益關係人描述教練過程與步驟
2. Reaches agreement about what is and is not appropriate in the relationship, what is and is not being offered, and the responsibilities of the client and relevant stakeholders
   針對後述內容取得雙方同意：教練關係中什麼合適、什麼不合適，教練服務會提供什麼、不提供什麼，以及客戶和利益關係人的責任與義務
3. Reaches agreement about the guidelines and specific parameters of the coaching relationship such as logistics, fees, scheduling, duration, termination, confidentiality and inclusion of others
   針對後述內容取得雙方同意：教練關係的指導方針和特定因素，例如：後勤 (執行過程中的行政事務)、費用、時間安排、合約期間、合約終止、保密內容和其他相關事宜。
4. Partners with the client and relevant stakeholders to establish an overall coaching plan and goals
   與客戶及利益關係人合作，以建立整體教練計畫與目標
5. Partners with the client to determine client-coach compatibility
   與客戶合作，決定雙方 (客戶與教練) 是否適合一起工作?
6. Partners with the client to identify or reconfirm what they want to accomplish in the session
   與客戶合作：識別或者再次確認客戶在當次教練會談中想要實現什麼?
7. Partners with the client to define what the client believes they need to address or resolve to achieve what they want to accomplish in the session
   與客戶合作一起界定：客戶相信他所需要提出或解決的議題，以達到客戶在這次會談中想要實現的結果
8. Partners with the client to define or reconfirm measures of success for what the client wants to accomplish in the coaching engagement or individual session
   與客戶合作一起界定或重新確認：在整個教練合約或單次教練會談當中，客戶想要實現的目標，以及成功達成目標的衡量標準
9. Partners with the client to manage the time and focus of the session
   與客戶合作以管理教練會談時間和會談焦點
10. Continues coaching in the direction of the client’s desired outcome unless the client indicates otherwise
    在客戶渴望的結果方向上，持續進行教練會談，除非客戶表示其他的想法
11. Partners with the client to end the coaching relationship in a way that honors the experience
    與客戶合作，以對這次經歷表達敬意的方式結束教練關係

四、培養信任和安全感 Cultivates Trust and Safety

Definition: Partners with the client to create a safe, supportive environment that allows the client to share freely. Maintains a relationship of mutual respect and trust.
定義：與客戶合作創造安全且支持的環境，讓客戶可以自由自在地分享；保持相互尊重且信任的教練關係。

1. Seeks to understand the client within their context which may include their identity, environment, experiences, values and beliefs設法瞭解客戶所處的背景：包括他們的身份認同、所處環境、經歷、價值觀和信念
2. Demonstrates respect for the client’s identity, perceptions, style and language and adapts one’s coaching to the client
   對客戶的身份認同、觀點、風格和語言，展現尊重；調整教練方式服務客戶
3. Acknowledges and respects the client’s unique talents, insights and work in the coaching process
   在教練過程中，認知理解並尊重客戶的獨特天賦、洞見和行動
4. Shows support, empathy and concern for the client
   對客戶展現支持、同理和關懷
5. Acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs and suggestions
   認知理解並支持客戶表達「感受、觀點、擔心、信念和建議」
6. Demonstrates openness and transparency as a way to display vulnerability and build trust with the clients公開透明地呈現教練自身的脆弱，與客戶建立信任關係

五、維持臨在狀態 (維持當下感) Maintains Presence

Definition: Is fully conscious and present with the client, employing a style that is open, flexible, grounded and confident.
定義：全身心且有意識地與客戶同在當下，展現一種開放、靈活、可靠且自信的風格。

1. Remains focused, observant, empathetic and responsive to the client
   對客戶保持專注、觀察、同理和回應
2. Demonstrates curiosity during the coaching process
   在教練過程中展現好奇心
3. Manages one’s emotions to stay present with the client
   管理自己的情緒，以保持與客戶同在當下
4. Demonstrates confidence in working with strong client emotions during the coaching process
   在教練過程中展現信心，可以和「強烈的客戶情緒」一起工作
5. Is comfortable working in a space of not knowing
   能夠舒適地在未知的(心理)空間中工作
6. Creates or allows space for silence, pause or reflection
   創造並給予靜默、暫停或反思的空間(與時間)

六、積極聆聽 Listens Actively

Definition: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression.
定義: 專注於客戶說了什麼? 沒說什麼? 以能夠更全面地理解客戶, 在他所處的系統架構中所溝通出來的內容, 以支持客戶的自我表述.

1. Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating
   考慮客戶的背景, 身份認同(特性), 環境, 經驗, 價值觀和信念, 以提升對客戶正在表達的事情的理解程度.
2. Reflects or summarizes what the client communicated to ensure clarity and understanding
   如實重述或摘要客戶敘述的內容, 以確認我們明白或理解客戶.
3. Recognizes and inquires when there is more to what the client is communicating
   能夠辨識出何時該進一步探詢, 客戶陳述內容背後, 有待揭露的資訊.
4. Notices, acknowledges and explores the client’s emotions, energy shifts, non-verbal cues or other behaviors
   留意, 覺察以及進一步探尋客戶的情緒, 能量的轉變, 非語言訊息或者其他值得關注的行為.
5. Integrates the client’s words, tone of voice and body language to determine the full meaning of what is being communicated
   整合客戶的用字遣詞, 語氣語調和身體語言, 來明確客戶陳述內容的整體意義.
6. Notices trends in the client’s behaviors and emotions across sessions to discern themes and pattern
   留意客戶在會談過程中的行為以及情緒的改變，以識別出主題與模式.

七、喚起覺察 Evokes Awareness

Definition: Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor or analogy.
定義：運用如強有力的提問、靜默、隱喻或類比等工具和技巧，引發客戶的洞見和學習。

1. Considers client experience when deciding what might be most useful
   考慮客戶的經驗, 以決定什麼可能是最有效的方式
2. Challenges the client as a way to evoke awareness or insight
   「挑戰客戶」，來喚起客戶的覺察或洞見
3. Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs
   問與客戶有關的問題, 例如思考方式、價值觀、需要、想要和信念
4. Asks questions that help the client explore beyond current thinking
   提問幫助客戶去探索更多「超越當前思維」的想法
5. Invites the client to share more about their experience in the moment
   邀請客戶更多地分享他們此時此刻 (正在經歷的) 體驗
6. Notices what is working to enhance client progress
   留意可以提升客戶進展的有效方式是什麼
7. Adjusts the coaching approach in response to the client’s needs
   調整教練方式，以回應客戶的需要
8. Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion
   幫助客戶識別影響他「目前與未來」的「行為模式, 思維模式或情緒模式」等因素.
9. Invites the client to generate ideas about how they can move forward and what they are willing or able to do
   邀請客戶思考：他們可以如何能夠繼續朝目標前進，以及他們願意做什麼、能夠做什麼?
10. Supports the client in reframing perspectives
    支持客戶以重塑觀點
11. Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client
    不帶任何主觀想法、感受或判斷，乾淨地分享可能為客戶創造新學習經驗、在對話過程當中教練自身的「觀察、洞見和感受」

八、促進客戶成長 Facilitates Client Growth

Definition: Partners with the client to transform learning and insight into action. Promotes client autonomy in the coaching process.
定義：與客戶合作將學習和洞見轉化為實際行動；在教練過程中促進客戶的自主性。

1. Works with the client to integrate new awareness, insight or learning into their worldview and behaviors
   與客戶合作，將新的覺察、洞見或學習整合進他們的世界觀和行為當中
2. Partners with the client to design goals, actions and accountability measures that integrate and expand new learning
   與客戶合作設計：可以整合並拓展新學習經驗的「目標、行動以及創造當責的衡量標準」
3. Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability認知理解並支持客戶發揮自主性地設計目標、行動與當責的方法
4. Supports the client in identifying potential results or learning from identified action steps
   支持客戶從已經確定的行動步驟當中，識別出可能的成果與學習
5. Invites the client to consider how to move forward, including resources, support and potential barriers
   邀請客戶思考如何可以繼續朝目標前進，包括資源、支援與潛在的阻礙
6. Partners with the client to summarize learning and insight within or between sessions
   在教練會談當中或在會談和會談之間，與客戶合作總結學習和洞見
7. Celebrates the client’s progress and successes
   慶祝客戶的進展和成功
8. Partners with the client to close the session
   與客戶合作以結束教練會談
   

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